Effective Date: 03-July-2025
Last Updated: 03-July-2025
Thank you for visiting https://com-supplement.com/ (“Website”), owned and operated by com-supplement.com (“Company”, “we”, “us”, or “our”). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our Website, purchase products, sign up for our services, or interact with us in any other way.
Please read this Privacy Policy carefully. By accessing or using our Website, you agree to the terms of this Policy. If you do not agree, please discontinue use of our Website.
1. Information We Collect
We collect both personal and non-personal information from users of our Website in several ways:
A. Information You Provide Directly
When you interact with us, such as:
- Creating an account
- Subscribing to our newsletter
- Making a purchase
- Completing a health or supplement quiz
- Contacting customer support
- Leaving a review or comment
We may collect:
- Full Name
- Email Address
- Mailing Address
- Phone Number
- Payment Information (processed via secure third-party payment processors)
- Health-related data you voluntarily provide (e.g., allergies, fitness goals)
- Login credentials (encrypted and securely stored)
B. Information Collected Automatically
When you access our Website, we automatically collect certain information about your device and usage:
- IP Address
- Browser Type
- Operating System
- Device Type
- Referring URLs
- Pages Visited
- Time Spent on Pages
- Cookie identifiers and usage behavior
C. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
- Personalize your experience
- Remember preferences
- Analyze website traffic and usage
- Deliver targeted advertisements
You can control cookie settings via your browser. Note that disabling cookies may affect the functionality of our Website.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill orders
- To deliver products and services
- To respond to inquiries and provide customer support
- To send order confirmations, shipping notifications, and account updates
- To provide personalized product recommendations
- To send marketing communications (with opt-out options)
- To administer surveys, promotions, or contests
- To improve Website content, performance, and usability
- To detect, prevent, or investigate fraudulent or unauthorized activity
- To comply with legal obligations
We may combine information collected from different sources to enhance our understanding of your preferences and improve our offerings.
3. Sharing and Disclosure of Information
We respect your privacy and do not sell your personal information. However, we may share your information in the following scenarios:
A. Service Providers
We engage third-party vendors to perform services on our behalf, such as:
- Payment processing (e.g., Stripe, PayPal)
- Order fulfillment and shipping
- Email marketing platforms (e.g., Mailchimp)
- Customer relationship management (CRM) tools
- Analytics and performance tracking (e.g., Google Analytics)
These providers are contractually obligated to protect your data and may not use it for any other purpose.
B. Legal Requirements
We may disclose your information when:
- Required by law, court order, or government request
- Necessary to comply with applicable regulations
- Investigating or preventing fraud or illegal activity
- Protecting the safety, rights, or property of our users, our business, or others
C. Business Transfers
In the event of a merger, acquisition, sale, or reorganization, your information may be transferred as part of that transaction. We will notify you of any such changes via email or notice on our Website.
4. Your Privacy Choices
A. Email and Marketing Preferences
You can manage your subscription preferences or unsubscribe from our emails by:
- Clicking the “Unsubscribe” link in our marketing emails
- Contacting us directly at [insert email address]
B. Cookies and Tracking Technologies
You can manage cookies through your browser settings. You may also opt out of certain third-party cookies for advertising purposes using tools like:
C. Account Information
You may access, correct, or delete your account information by:
- Logging into your account settings
- Contacting our customer support team
Note: We may retain certain information for legal, security, and backup purposes.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Processing transactions
- Maintaining business records
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
When we no longer require your personal data, we will securely delete or anonymize it.
6. Security of Your Information
We implement a variety of technical, administrative, and physical safeguards to protect your information, including:
- Secure Socket Layer (SSL) encryption
- Firewalls and intrusion detection systems
- Regular security audits and updates
- Restricted access to personal information
- Staff training on data privacy best practices
However, no method of data transmission over the Internet is 100% secure. We cannot guarantee absolute security, and you share information with us at your own risk.
7. International Data Transfers
If you access our Website from outside the United States, please note that your information may be transferred to, stored, and processed in the U.S. or other countries where our servers and third-party service providers are located.
By using our Website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.
8. Children’s Privacy
Our Website is not intended for children under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal data from minors. If we become aware that we have collected information from a child without verified parental consent, we will delete such information promptly.
If you believe a child has submitted personal information to us, please contact us at [insert contact email].
9. Third-Party Websites and Services
Our Website may contain links to third-party websites, apps, or services that are not controlled or operated by us. These may include:
- Social media platforms
- Partner brands or affiliates
- External blogs or articles
We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before interacting with their services.
10. Your Rights (Depending on Jurisdiction)
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access – You can request a copy of your personal data.
- Right to Rectify – You can ask us to correct inaccurate or incomplete data.
- Right to Erasure – You may request deletion of your data, subject to legal obligations.
- Right to Object – You can object to processing for marketing or other specific purposes.
- Right to Restrict Processing – You may request we limit the processing of your data.
- Right to Data Portability – You can request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at [insert email address]. We will respond to your request within the timeframes required by law.
11. GDPR and EU Residents
If you are located in the European Economic Area (EEA), the UK, or Switzerland, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g., improving products and services)
You may also lodge a complaint with your local data protection authority if you believe we are not complying with GDPR requirements.
12. CCPA and California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights, including:
- The right to know what personal data we collect, use, and disclose
- The right to request deletion of your personal data
- The right to opt-out of the sale of your personal data (we do not sell personal data)
- The right to non-discrimination for exercising your privacy rights
To submit a request, email us at [insert email address] with the subject line “CCPA Request.”
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we make changes, we will:
- Post the updated Policy on this page
- Update the “Effective Date” at the top
- Notify you via email or through our Website if the changes are significant
We encourage you to review this Policy periodically to stay informed about how we protect your privacy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: support@com-supplement.com
Mailing Address: 11628 Westlake Dr, Charlotte, NC 28273, USA
Your trust is important to us. We are committed to protecting your personal information and using it responsibly as you navigate your health and wellness journey with us.